Administrator - Contracts & Customer Services Department

Recruiter
Recruitment Genius
Location
Staffordshire
Salary
Competitive
Posted
08 Aug 2017
Expires
05 Sep 2017
Contract Type
Permanent
Hours
Full Time
An experienced Administrator - (Contracts & Customer Services) is required to join a leading Vehicle Contract Hire & Leasing Broker, est. 1998.

Specialising in and offering businesses & private individuals finance solutions for their vehicle requirements.

The successful candidate will join the Admin/Customer Services Team, working within their busy & challenging "Call Centre" style office, ensuring timely, efficient & accurate administrative support is provided, raising and coordinating vehicle finance contracts for their customers and offering a first class service to both existing and new customers.

Skills Required:
- Ability to work to tight deadlines & under pressure
- Proven Customer Service experience
- Accurate data inputting skills
- Proven Telephone skills
- Able to quickly build rapport & good working relationships with clients, suppliers & colleagues
- Ability & enthusiasm to be a team player in a very busy Admin/Customer Service Department
- Friendly, obliging & approachable personality
- Ability to take ownership and plan own workload
- Ability to multi task & work accurately at speed
- Computer literate with accurate and speedy keyboard skills
- Experienced using Microsoft Word, Excel & Outlook
- Experience of handling high volumes of calls in a busy, multitasking environment.
- Able to demonstrate Commitment, Reliability & Flexibility
- Knowledge of FCA compliance & procedures is advantageous.

Key Responsibilities:
- Operating all in house administration systems
- Ensuring that all work is dealt with in accordance with compliance, company procedures, guidelines & deadlines
- Ensuring that all administration systems (both written and electronically) are maintained & updated correctly.
- Resolution of client/supplier queries/concerns
- General customer correspondence
- To provide support to other team members as and when required
- Telephone call/enquiry taking
- Accurate data entry of sales proposals & client information
- Raising of Vehicle Orders via the in house system
- Confidential information vetting in line with Data Protection
- Vehicle Specification Checking
- Finance Documentation raising & handling
- Completion of various company forms
- Managing, co-ordinating & arranging the successful delivery of vehicles
- Regular client, funder & dealer liaison
- General office duties such as dealing with a high volume of emails, faxing, filing & photocopying.
- Ensuring Company & FCA (Financial Conduct Authority) procedures are implemented, followed & adhered to.

Would best suit individual from motor industry such as a Car Dealership, Insurance Broker or from Financial Services background.

Salary negotiable for right person.

Qualifications
Minimum GCSE/A*-C in Maths & English or equivalent.
Industry Training including AML and DPA Regulations, Introduction to Consumer Credit Regulations, a sound understanding of the FCA and industry regulations would be advantageous but training will be provided.