IT Support Professional Apprenticeship
- Flexible Hours
IT Support Professional ApprenticeshipThe RoleHours: Monday to Friday 9:00 - 17:30Salary: GBP14,000Location: WilmslowThe role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.We are looking for a customer focussed star to join our IT department as an apprentice to support our colleagues both hands on in the office and remotely across the UK. You will be working with state of the art systems and technology, and helping the business get the most out of it.This is a fast paced role where no two issues are the same. You'll be there - whatever they need, whatever it takes and have the ability to prioritise when needed. As the role involves answering support tickets, what we really need is someone with brilliant customer service, who can ask the right questions to find the right solutions. If you love all things technology and a have a passion for demonstrating it in a clear and simple way, then this is the job for you.Key ResponsibilitiesWhat will I be doing day to day?* Using a ticket based system to resolve all IT related queries, including those for remote users. * Ensuring correct levels are attached to issues and all parties aware of impact on service* Set-up new hardware such as PCs, Laptops, iPhones and iPads. * Creating new user accounts in Office 365 and Active Directory.Skills Required* Enjoys solving problems* Has an interest in computers and technology* Possesses the ability and desire to learn about the systems we support* Is enthusiastic to deliver the best customer service* Is a good communicator on the telephone and face to face* Has great organisational skills and can prioritise their own work loads* Is a team player with the ability to act on their own initiative when required* Calm and focusedTrainingOverviewApprenticeships are high quality, work-based training programmes for anyone who wishes to develop their careers while working for an employer.Employers who take on Apprentices value the practical nature of the training which is directly relevant to improving performance in their business. The approach encourages dedication to work and keenness to learn.Who is it for?This apprenticeship framework provides the skills, knowledge and competence required to become an IT Technical support professional.OutcomeApprentices will develop a range of skills and greater confidence, which will improve their working practice and interpersonal skills. They will gain an industry-recognised qualification which will help their work and their future development.ContentLevel 2 Diploma in ICT Professional Competence Level 2 Award in ICT Systems and Principles Employer Rights and ResponsibilitiesAssessmentAssessment is based on successful practical demonstration of competence in the workplace, which is observed over a period of time by a college assessor.DurationThe course may take up to two years depending on the Apprentice's skills and experience and the support that the employer is able to give.Click 'Apply' to forward your CV for this opportunity.