Front Book Maintenance Advisor / Customer Account Advisor
Working Hours: Monday to Friday, 8.30am to 5pm
Location: 3 minute walk from Crewe train station
As an industry leading payment solutions provider, we are seeking an experienced, motivated and focused Customer Maintenance Advisor to join our growing Maintenance team in Derry.
Radius Payment Solutions formed in 1990 and now manages over 2.75 billion litres of fuel per year and processes 40 million transactions. We have offices in 13 countries across Europe and Asia and employ over 1000 people.
As a Customer Maintenance Advisor you will maximise the volume and profit from our existing customer portfolio through pro-active contact, pricing, identifying reasons for non-users and attrition across the portfolio whilst maintaining high levels of customer service at all times. The role includes contacting the portfolio to review accounts, increasing revenue and lead generation.
- Management of an allocation of customers to ensure that they continue to use our fuel cards or identify reasons why they are not being used
- Negotiating with existing customers to maximise revenue and volume on a weekly basis
- Resolving customer issues and complaints
- Identify potential within the portfolio for increased revenue
- Generating leads
- Adding value added products
- Good administrative skills
- Excellent communication skills; being confident and articulate
- Ability to negotiate with clients to achieve win-win situations
- Methodical and thorough approach towards tasks
- An ability to work well in a focused team, reliable and able to rapidly establish a high degree of trust and rapport
- Accuracy and attention to detail
- Good understanding of Microsoft Office, particularly MS Excel
- Self-motivated and self-disciplined to follow a daily structure
Radius Payment Solutions is committed to equal opportunities for all our employees.
Radius Payment Solutions is a growing company and as such, we believe we can offer exceptional opportunities for the right individuals. This includes the chance to partake in secondments to our international offices across the globe.
Salary and package is competitive and includes annual pay review and bonus scheme, pension, childcare vouchers, service awards, company sick pay, life assurance.
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